Shipping & Delivery Policy
Last Updated: March 18, 2025
Thank you for shopping with us. We are committed to delivering your order quickly, securely, and with complete transparency throughout the shipping process. This Shipping & Delivery Policy explains how orders are prepared, shipped, tracked, and delivered, helping you understand what to expect after placing an order through our online store.
Our fulfillment team works diligently to process every purchase as efficiently as possible while maintaining careful quality checks before shipment. Please review the information below before placing an order. If you have any questions that are not addressed in this policy, our customer support team will be happy to assist you.
Order Processing
Every order goes through a standard processing procedure before it is shipped. During this stage, we verify payment information, inspect the purchased items, prepare protective packaging, and generate shipping documentation. These quality control measures help ensure that your order arrives in excellent condition.
Orders are generally processed within 1 business day. Processing is performed only on business days and does not include weekends or major holidays. During periods of exceptionally high order volume, promotional events, or unforeseen operational circumstances, processing may require additional time. Should a significant delay occur, we will make reasonable efforts to notify affected customers.
Shipping Time
After your order has been processed and transferred to one of our shipping partners, the package enters the delivery stage. Shipping times represent estimated transit periods and begin once the carrier has accepted the shipment.
Actual delivery dates may vary depending on destination, weather conditions, carrier operations, local demand, and other factors beyond our control. While we strive to meet the estimated timeframe for every shipment, delivery estimates should not be interpreted as guaranteed arrival dates.
Shipping Cost
We offer straightforward shipping pricing so customers always know the shipping charge before completing their purchase.
| Shipping Method | Cost |
|---|---|
| Standard Shipping | Flat Rate $6.99 |
Shipping charges are displayed during checkout before payment is finalized. Any promotional shipping offers will be presented when applicable.
Delivery Time
The table below summarizes our standard fulfillment timeline.
| Stage | Estimated Time |
|---|---|
| Order Processing | 1 Business Day |
| Transit Time | 2–6 Business Days |
| Estimated Total Delivery | Approximately 3–7 Business Days |
These estimates apply to most deliveries but may occasionally vary depending on carrier performance and destination accessibility.
Cut-off Time
Orders submitted before 5:00 PM (EST), Monday through Friday, are generally included in that business day's processing schedule. Orders received after the daily cut-off, on weekends, or during holidays will begin processing on the next available business day.
Shipping Carriers
We partner with established national shipping providers to ensure dependable delivery service. Carrier selection may vary depending on the destination, package size, logistics requirements, and operational efficiency.
- USPS
- UPS
- FedEx
Carrier assignments are determined automatically during fulfillment and cannot typically be selected by customers.
Tracking Orders
Once your shipment leaves our fulfillment facility, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout. Tracking updates become available after the carrier scans the package into its network.
Please allow a short period for the first tracking event to appear. Carrier systems occasionally require additional time before displaying shipment progress online.
Delivery Delays
Although we make every effort to deliver orders within the estimated timeframe, unexpected delays may occasionally occur due to severe weather, transportation disruptions, seasonal shipping volume, customs inspections (where applicable), natural disasters, carrier operational issues, or incorrect shipping information.
We appreciate your patience during such situations and recommend monitoring your tracking updates for the most current delivery information.
Lost Packages
If your tracking information indicates unusual inactivity or your package appears to be lost during transit, please contact our support team. We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.
Carrier investigations may require several business days before a final determination can be made. We appreciate your cooperation while the investigation is in progress.
Incorrect Address
Customers are responsible for providing complete and accurate shipping information during checkout. Incorrect, incomplete, or outdated addresses may delay shipment or prevent successful delivery.
If you notice an address error immediately after placing your order, please contact us as soon as possible. While we will make every reasonable effort to update the shipping information before dispatch, address changes cannot be guaranteed once order preparation has begun.
Returned Packages
Packages returned by the shipping carrier because they were undeliverable, refused, or addressed incorrectly will be reviewed once received by our fulfillment team. We will contact you to discuss available options for reshipment or order resolution.
Additional shipping charges may apply if a package must be shipped again due to incorrect customer-provided address information or unsuccessful delivery attempts.
Damaged Deliveries
If your package arrives visibly damaged, please inspect both the packaging and its contents immediately after delivery. Should any item arrive damaged during transportation, retain the original packaging whenever possible and notify our support team promptly.
Including photographs of the package and damaged product will help us evaluate the issue more efficiently and determine the most appropriate solution.
International Shipping (Not Available)
At this time, we only fulfill orders within our available domestic shipping service area. International shipping is not currently offered through our website.
If international shipping becomes available in the future, this policy will be updated with applicable shipping destinations, delivery estimates, and related information.
Order Changes
If you need to modify your order after it has been placed, including changes to products, quantities, or shipping information, please contact our support team immediately. Requests are reviewed as quickly as possible; however, changes can only be accommodated before fulfillment begins.
Once an order has entered processing or has been shipped, modifications may no longer be possible.
Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order. Orders that have not yet entered processing may be eligible for cancellation.
After fulfillment activities have started or a shipment has been transferred to the carrier, cancellation requests generally cannot be completed. Customers may instead refer to our Return & Refund Policy for available post-delivery options.
Contact Us
If you have any questions regarding shipping, delivery, tracking updates, or any other fulfillment-related matter, our customer support team is ready to assist you.
Email: support@gutufu.com
We appreciate your confidence in our store and remain committed to providing dependable shipping services, timely communication, and a smooth delivery experience from checkout through arrival.